Volume 10, Issue 2
IMPACT FACTOR 4.428
1) The Effect of E-Service Quality on Company Image and Stickiness in the Facebook Virtual Marketplace Community in East Java
Author’s Details: ¹Fedianty Augustinah-¹ Business Administration, Faculty of Administrative Sciences, University of Brawijaya Malang, Indonesia – email : fediaugust@gmaill.com ² Taher Alhabsyi, ²Suharyono, ²Andriani Kusumawati-²Business Administration, Faculty of Administrative Sciences, University of Brawijaya – Malang, Indonesia – email : taheralhabsyi@gmail.com,suharyonofia@yahoo.com,andriani_kusuma@ub.ac.id
Abstract:
Every year business competition will increase, starting from technological developments and also information disclosure to be a consequence that must be accepted by business people. This requires business actors to always develop their marketing patterns so that they can continue to be competitive and remain the leading market in the existing business competition map. The first time, marketing is oriented towards transactions, namely how to sell. In the second phase, marketing becomes relationship-oriented about how to keep consumers coming back and buying more. In the third phase, marketing finally moves to invite consumers to participate in product development and consumer communication.
This type of research is a causal research with a quantitative approach. Causal research is research that examines the causal relationship between variables that influence or cause changes to other variables. The variables classified as causal or influencing variables in this study consist of e-service quality on customer satisfaction, company image, and customer trust, stickiness intention and purchase intention. The quantitative approach is used to be able to explain this causal relationship based on numerical analysis or studies related to numbers, not discussion as in qualitative research. Through this quantitative approach, it is hoped that a more accurate and valid picture will be obtained of the research phenomena under study through the interpretation of the results of the influence test between variables in this study.
Keywords: e-service quality, image, stickiness, community, virtual, marketplace
[Download Full Paper] [Page 01-07]
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2) The Role of Nanotechnology in Achieving Sustainable Development an Investigating Study on Industrial Companies in Egypt
Author Details: Prof. Dr. Wageeh A. Nafei-University of Sadat City, Menoufia, Egypt
Abstract:
The objective of the research is to examine the impact of Nanotechnology (NT) on Sustainable Development (SD). The research population consists of all employees at industrial companies in Egypt. Due to time and cost constraints, the researcher adopted a sampling method to collect data for the study. The appropriate statistical methods such as Alpha Correlation Coefficient (ACC), Confirmatory Factor Analysis (CFA), Multiple Regression Analysis (MRA), were used to analyze the data and test the hypotheses.The research has reached a number of results, the most important of which are: (1) the fields of NT application are numerous and varied in the fields of medicine, agriculture, chemistry, pharmaceutical industries, disease detection, food production, and environmental protection, (2) there are many opportunities and challenges related to NT, and these opportunities and challenges are in the technological, economic and social aspects. (3) insufficient awareness of the importance and culture of NT and its various dimensions, (4) the lack of a strategic plan for NT, in addition to the weak financial resources to put the strategic plan into practice for Industrial companies in Egypt, (5) the use of NT has brought about a new industrial revolution no less important than the first industrial wealth that occurred in the seventeenth century, (6) The United States of America is the leading country in the field of NT due to several considerations, the most important of which is that it possesses the scientists who have the ability to deal with this science, (7) SD is the choice of the people, and it is they that seek to tackle and confront challenges and problems facing the process of development and treatment, and to tackle poverty and environmental problems, (8) The essence of SD is centered around meeting the needs of current and future organizations with resources without harming the environment, and (9) SD is the source, survival and continued growth of organizations in general, and in the competitive environment in particular.
The study referred to a number of recommendations, the most important of which are: (1) the necessity of developing a work environment that is able to practice advanced technology and make it a philosophy of senior management in order for industrial companies to proceed in their right practices in a manner that accompanies the changes resulting from the technological revolution, on the basis of benefiting from modern technology, (2) the management of the industrial companies in Egypt must support and use advanced technology capable of keeping pace with changes in the global environment so that the skills and capabilities of workers to deal with technology in all its forms increase, (3) inviting all specialists in universities and other ministries in order to present their expertise in the field of NT, and building an integrated model for industrial companies that takes into account the infrastructure, economy and social capital. This will lead to achieving SD, (4) Allocating a sufficient budget to support, develop and attract specialists from scientists and researchers in the field of NT for the purpose of working on localizing technology and developing it in industrial companies. (5) Developing educational systems and working to achieve a qualitative transfer in the curricula and teaching methods in a manner that contributes to preparing new generations that can deal efficiently with developments in the field of technology in general, and in the field of NT in particular.
Keywords: Nanotechnology, Sustainable Development, Industrial Companies
[Download Full Paper] [Page 08-34]
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3) The Impact of Big Data on Business Intelligence A Study on Real Estate Tax Authority in Egypt
Author Details: Prof. Dr. Wageeh A. Nafei – University of Sadat City, Menoufia, Egypt
Abstract:
The objective of the research is to examine the impact of Big Data (BD) on Business Intelligence (BI). The research population consists of all employees at Real Estate Tax Authority in Egypt. The researcher adopted a sampling method to collect data for the study. The appropriate statistical methods such as Alpha Correlation Coefficient (ACC), Confirmatory Factor Analysis (CFA), Multiple Regression Analysis (MRA), were used to analyze the data and test the hypotheses.The research has reached a number of results, the most important of which are (1) organizations do not rely on BI applications and technologies as a repository of data and immediate analytical processing, (2) the organizations operate in a competitive framework, represented by other organizations operating in the Egyptian environment, which makes the organization’s environment suitable for using BI and competitive intelligence applications, (3) the low level of the organizations ’infrastructure to deal with the field of software that supports BI. Perhaps this is due to the organizations’ tendency to deal with technologies that work to accomplish the traditional activities of the organization, (4) the interest in BI was limited to certain aspects, the most important of which is the use of BI in reviewing and completing operations within the organization, while the lesser concerns were related to various aspects, the most important of which is cooperation with individuals inside and outside the organization, and the search for new knowledge, and allowing individuals to learn in multiple locations, (5) attention has been focused on the practice of BI in specific aspects, the most important of which is the focus on ensuring that workers in the organization understand the importance of BI for the success of the organization and considering this concept as part of the organization’s culture. The study referred to a number of recommendations, the most important of which are (1) the necessity of attracting workers with experience and skill in dealing with BI techniques, as well as the possibility of developing workers in the technical field by directing them to participate in training courses in this field, (2) the use of the data warehouse as the most prominent techniques that provide analytical information through which administrative decisions are made, in addition to the analytical and immediate processing of the data and presenting it in an appropriate manner, (3) the necessity of integrating BI techniques in a manner that achieves the highest level of efficiency in exploiting and analyzing data, in order to achieve the highest level of decisions in light of the use of cost-benefit analysis, (4) identify the applications of BI in organizations operating in the same field in order to benefit from them and achieve the highest levels of benefit in this field, (5) the need to pay attention to amending the services provided by banks to their customers, with the aim of making use of BI systems in developing the performance of employees, which leads to the survival, growth, and distinction of the banking sector while it is in the process of providing services to its customers, (6) the necessity to invest in all available resources in a manner that meets the needs and desires of customers on a daily basis, and to work on increasing and diversifying the services provided.
Keywords: Big Data, Business Intelligence, Real Estate, Tax Authority
[Download Full Paper] [Page 35-59]
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4) The Effect of Big Data on Operational Performance A Study On Commercial Banks in Egypt
Author Details: Prof. Dr. Wageeh A. Nafei – University of Sadat City, Menoufia, Egypt
Abstract:
The objective of the research is to examine the impact of Big Data (BD) on Operational Performance (OP). The research population consists of all employees at Commercial banks in Egypt. The researcher adopted a sampling method to collect data for the study. The appropriate statistical methods such as Alpha Correlation Coefficient (ACC), Confirmatory Factor Analysis (CFA), Multiple Regression Analysis (MRA), were used to analyze the data and test the hypotheses.The research has reached a number of results, the most important of which are (1) organizations do not rely on business intelligence applications and technologies as a repository of data and immediate analytical processing, (2) the organizations operate in a competitive framework, represented by other organizations operating in the Egyptian environment, which makes the organization’s environment suitable for using business intelligence and competitive intelligence applications, (3) the low level of the organizations ’infrastructure to deal with the field of software that supports business intelligence. Perhaps this is due to the organizations’ tendency to deal with technologies that work to accomplish the traditional activities of the organization, (4) the interest in business intelligence was limited to certain aspects, the most important of which is the use of business intelligence in reviewing and completing operations within the organization, while the lesser concerns were related to various aspects, the most important of which is cooperation with individuals inside and outside the organization, and the search for new knowledge, and allowing individuals to learn in multiple locations, (5) attention has been focused on the practice of business intelligence in specific aspects, the most important of which is the focus on ensuring that workers in the organization understand the importance of business intelligence for the success of the organization and considering this concept as part of the organization’s culture. The study referred to a number of recommendations, the most important of which are (1) the necessity of attracting workers with experience and skill in dealing with business intelligence techniques, as well as the possibility of developing workers in the technical field by directing them to participate in training courses in this field, (2) the use of the data warehouse as the most prominent techniques that provide analytical information through which administrative decisions are made, in addition to the analytical and immediate processing of the data and presenting it in an appropriate manner, (3) the necessity of integrating business intelligence techniques in a manner that achieves the highest level of efficiency in exploiting and analyzing data, in order to achieve the highest level of decisions in light of the use of cost-benefit analysis, (4) identify the applications of business intelligence in organizations operating in the same field in order to benefit from them and achieve the highest levels of benefit in this field, (5) the need to pay attention to amending the services provided by banks to their customers, with the aim of making use of business intelligence systems in developing the performance of employees, which leads to the survival, growth, and distinction of the banking sector while it is in the process of providing services to its customers, (6) the necessity to invest in all available resources in a manner that meets the needs and desires of customers on a daily basis, and to work on increasing and diversifying the services provided.
Keywords: Big Data, Operational Performance, Commercial Banks
[Download Full Paper] [Page 60-78]
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5) The Role of Big Data and Business Intelligence in Enhancing Operational Performance: A Study on Telecommunication Sector in Egypt
Author Details: Prof. Dr. Wageeh A. Nafei-University of Sadat City, Menoufia, Egypt
Abstract:
The objective of the research is to examine the role of Big Data (BD) and Business Intelligence (BI) in enhancing Operational Performance (OP). The research population consists of all employees at Telecommunication sector in Egypt. The researcher adopted a sampling method to collect data for the study. The appropriate statistical methods such as Alpha Correlation Coefficient (ACC), Confirmatory Factor Analysis (CFA), Multiple Regression Analysis (MRA), were used to analyze the data and test the hypotheses.The research has reached a number of results, the most important of which are (1) organizations do not rely on BI applications and technologies as a repository of data and immediate analytical processing, (2) the organizations operate in a competitive framework, represented by other organizations operating in the Egyptian environment, which makes the organization’s environment suitable for using BI and competitive intelligence applications, (3) the low level of the organizations ’infrastructure to deal with the field of software that supports BI . Perhaps this is due to the organizations’ tendency to deal with technologies that work to accomplish the traditional activities of the organization, (4) the interest in BI was limited to certain aspects, the most important of which is the use of BI in reviewing and completing operations within the organization, while the lesser concerns were related to various aspects, the most important of which is cooperation with individuals inside and outside the organization, and the search for new knowledge, and allowing individuals to learn in multiple locations, (5) attention has been focused on the practice of BI in specific aspects, the most important of which is the focus on ensuring that workers in the organization understand the importance of BI for the success of the organization and considering this concept as part of the organization’s culture. The study referred to a number of recommendations, the most important of which are (1) the necessity of attracting workers with experience and skill in dealing with BI techniques, as well as the possibility of developing workers in the technical field by directing them to participate in training courses in this field, (2) the use of the data warehouse as the most prominent techniques that provide analytical information through which administrative decisions are made, in addition to the analytical and immediate processing of the data and presenting it in an appropriate manner, (3) the necessity of integrating BI techniques in a manner that achieves the highest level of efficiency in exploiting and analyzing data, in order to achieve the highest level of decisions in light of the use of cost-benefit analysis, (4) identify the applications of BI in organizations operating in the same field in order to benefit from them and achieve the highest levels of benefit in this field, (5) the need to pay attention to amending the services provided by banks to their customers, with the aim of making use of BI systems in developing the performance of employees, which leads to the survival, growth, and distinction of the banking sector while it is in the process of providing services to its customers, (6) the necessity to invest in all available resources in a manner that meets the needs and desires of customers on a daily basis, and to work on increasing and diversifying the services provided.
Keywords: Role of Big Data, Business Intelligence, Operational Performance, Telecommunication Sector in Egypt
[Download Full Paper] [Page 79-108]
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6) Application of High Reliability Organization Principles in State Sector Obstetric Care
Author’s Details: 1K. K. Malavige 2Dr Sathasivam Sridharan 3Dr G. S. K Dharmaratne 4Dr D. P. S. Kiriwandeniya 5Dr Nelum Samaruthilake 1 Deputy Director 2 Deputy Director General (Planning) 3 Deputy Director General (Laboratory Services) 4 Director. 1,2,3,4,5 Ministry of Health, Sri Lanka
Abstract:
Patient safety and high reliability related to obstetric care has become a global concern especially during this COVID-19 pandemic period. This study aims to assess the application of High-Reliability Organization (HRO) Principles in Obstetric care. This is a hospital based descriptive cross-sectional study conducted using a self-administered questionnaire.
Out of the five HRO Principles “Deference to Expertise” has the highest score (mean of 4.64 and SD: 0.661) followed by Commitment to Resilience (Mean: 4.50, SD: 0.682) and “Preoccupation with Failure” (Mean: 4.43, SD: 0.621). “Reluctance to Simplify Interpretations” was having the lowest score (mean 4.14 with SD of 0.664). There is a statistically significant (95% significant level) difference in Principles of HRO Practices among the Male and Female. HRO practices were higher among females (Mean:4.43) than males (Mean:4.48). Further, it was found at 95% significant level there is a statistically significant difference of Principles of HRO Practices among the selected designations (probability value <0.05). It was found the mean value of Principles of HRO Practices is higher among nursing officers (4.52) compare with all the other designations. But practice of HRO principles does not statistically different among different age or educational level or working experience.
Key words: High Reliability Organization, safety, adverse events and healthcare.
[Download Full Paper] [Page 109-117]
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7) Quest for Space: A Novel Approach in Treating Pain and Fatigue
Author’s Details: Jan b Eyskens a, John J Sharkey b, John A Appleton c, Luc De Nil d, Jeroen Staring e.
a Dr. Medical Sciences, Dr. Rehabilitation and Physiotherapy, D.O., Pr. Ph.; e-mail: jan@yesbody.be.b MSc Clinical Anatomy, MSc Exercise Physiology, Department of Medicine, Dentistry and Clinical Sciences, University of Chester / NTC, Dublin, Ireland.c Certified Teacher of the Alexander Technique, Ronan, Montana, USA. d MSc Science in Physiotherapy and Rehabilitation, Denderbelle, Belgium.e Dr. Medical Sciences, Dr. Pedagogy, MSc Anthropology, Master SEN, Master Education, BEd Mathematics, unaffiliated independent researcher, Schin op Geul, The Netherlands.
Abstract:
On earth so-called mechanical body overload, causing tissue strain, tissue damage and fatigue, is considered to be a major cause of physical complaints including neck and lower back pain. Mechanical strain related to body posture has been shown to play a significant role in ongoing, widespread pain and fatigue (patients prefer to lie down while limiting standing and sitting). Understandably, the link to gravity’s vertical vector is quickly made.
The authors felt it would be an interesting question to ask, “What would happen to pain and ongoing fatigue when in orbit, in a micro-gravity environment, lacking the earth’s dominating vertical vector?”
Surprisingly, results show that in micro-gravity both pain and fatigue are found occurring frequently. Data obtained from a literature review regarding both complaints in microgravity provides evidence for a change of perspective. This review’s focus, confined to type-1 and type-2 muscle fiber type, highlighted a shift in muscle physiology specific to astronauts when in a microgravity environment. A similar shift in muscle fiber physiology among chronic low back patients and patients suffering from chronic fatigue syndrome exists on earth.
It is proposed that biomechanics, as commonly implemented and interpreted based on levers, might be better informed by including a concept based on biotensegrity. This could be used to propose novel therapeutic approaches to address both local, regional and widespread pain as well as ongoing fatigue.
Key words: Back pain; biotensegrity; chronic fatigue syndrome; chronic pain; fibromyalgia; microgravity; muscle fiber types.
[Download Full Paper] [Page 118-132]
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8) An Empirical Study of Disclosure and Internal Controls on Financial Reporting Quality in Public Corporations in Nigeria: Pre and Post IPSAS Adoption
Author Details: Otse Amos Egwurube-Department of Accounting-University of Port Harcourt, Port Harcourt, Rivers State
Abstract:
Decision quality and external assurance to the public and/ or interested stakeholders outside reporting corporation is one of the most valid tools of assessing the quality of an annual report in such entity. This study is an empirical investigation of the effect of disclosure and internal controls on financial reporting quality output in not-for-profit corporations in Nigeria before and after the adoption of IPSAS. The study adopted a descriptive survey design with ten public corporation in Nigeria selected and examined in a comparative manner with three years before IPSAS (2014 – 2016) and three after the adoption of IPSAS (2017 – 2019). The study used an econometric analysis of the least square method to determine the extent of influence of disclosure control and internal control have on the quality of public entities’ financial reports. The result of the regression analysis showed that relevance and faithful representations which are pivotal qualitative characteristics of financial information improves decision usefulness, information quality, public confidence and trust, and investors’ engagement and interest leading to economic stability and growth.
Keywords: Relevance, faithful representation, internal control, depth of disclosure, financial report quality
[Download Full Paper] [Page 133-142]
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